FAQ

FAQ - Frequently Asked Questions

1. How do heated gloves work?
Our heated gloves use a heating wire system powered by a rechargeable battery. Once activated, they evenly distribute heat across the entire surface of your hands, providing thermal comfort even in extreme temperatures.

2. How long does the battery last?
The battery life depends on the heat level selected:

  • Low level: up to 8 hours.
  • Medium level: approximately 5 hours.
  • High level: around 3 hours.
    The batteries are rechargeable via a USB cable included with your purchase.

3. Are the heated gloves water-resistant?
Yes, our heated gloves are designed with waterproof and windproof materials to protect your hands in wet and cold conditions. However, they should not be submerged in water.

4. Can I use a smartphone with the gloves on?
Absolutely! Our gloves are equipped with a special coating on the fingertips, allowing you to use touchscreens without removing them.

5. How do I choose the right size?
We provide a detailed size guide on each product page. Measure the circumference of your hand and refer to the chart to select the size that fits you best. If you’re between two sizes, we recommend choosing the larger one.

6. Are heated gloves safe?
Yes, our gloves are equipped with an overheat protection system. Additionally, the materials used meet all safety standards to ensure risk-free use.

7. How do I care for heated gloves?

  • Always remove the battery before cleaning the gloves.
  • Clean them by hand with a damp cloth and mild soap.
  • Do not submerge them in water or machine wash them.

8. Do you deliver everywhere?
We deliver across Europe, including Switzerland, France, Belgium, and other countries. Delivery times may vary depending on your location.

9. What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the gloves, provided they are in perfect condition and in their original packaging.

10. Who can use these heated gloves?
Our gloves are ideal for winter sports enthusiasts, motorcyclists, cyclists, and anyone who wants to keep their hands warm during winter. They are suitable for both men and women.

Need more help?
If you have a question that is not listed in this FAQ, feel free to contact us via our contact form or email us at luconlbui@gmail.com.  We’re here to help!